Refund policy

Return & Exchange Policy

Customer satisfaction is our priority.

You may request an exchange within 3 days of receiving your order if:

• The item is unused.
• Original tags remain attached.
• Original packaging is intact.
• The item is not customised or altered.

Items that cannot be exchanged include:

• Sale items
• Accessories and jewellery (unless defective)
• Altered or customised products
• Worn, washed, or damaged items

If you receive an incorrect or defective product, please contact us within 72 hours of delivery with photos of the item.

Refund Policy

Refunds are issued only when:

• An order cannot be fulfilled.
• A defective or incorrect product cannot be replaced.
• A cancellation is approved before dispatch.

Approved refunds will be processed through the original payment method within 7–14 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the error was on our part.

Cash on Delivery orders may be refunded via bank transfer or another agreed method where applicable.